The One to Zero Decree which regulates the small WEEE collection is unfortunately not very well known by the citizens: in practice, it is the possibility of conferring small WEEE (under 25 cm) at large EEE stores (with a sales area exceeding 400 m2), which must collect them free of charge even if you do not purchase anything in return. A rarely promoted right that many people do not know. For this reason, we have realized "Mille prove di uno contro zero", in collaboration with the Web Community FriendZ, which carried out a survey among its members and sent its "Z Agents" to the stores to try to deliver a small WEEE using the provisions of the law: a very vast research, which involved almost 10,000 users who have dismissed 1,203 small electrical and electronic devices.
The initiative has been divided in three phases: in the first one, the Decree knowledge level was tested, therefore, in the second phase, the users have been invited to test the service and, finally, in the third phase, an evaluation on the service has been required, both to those who tried it for the first time on this occasion, and to those who had already tried it in the past.
Several critical issues have been noticed. First of all, the above mentioned lack of information, even because the service has not been very well promoted (in 57% of cases it was reported the absence of specific information signs at the sale points); then, the demand at some shops to buy a new piece of equipment in exchange for the disused WEEE. Finally, in some cases, the impossibility to use the service because the shops didn’t feel compelled to provide it or because the bins for the WEEE collection were missing.